Support

Create an account and add your home. For a clean, add the bedrooms and bathrooms. Choose a service, tell us what you need and pick a time. You’ll see the full price before you confirm. A hold goes on your card when a Pro accepts, and you’re charged when the job is done.

Each kind of clean has a base price plus an amount per bedroom and per bathroom. Extras are a fixed price each. A same-day clean costs more. You see the price before you confirm, and that number is what you pay, plus any tip you add.

Yes, when a Pro is free. Choose "soonest" when you book. Same-day is offered only when a Pro could arrive within about 3 hours. It costs more than a booked time, and you’ll see the price before you confirm.

Not the first time. Once a Pro accepts, you see who’s coming. After a job you can ask for that Pro again: your next booking is offered to them early if they’re free then, and to other Pros if not.

Change the time or cancel free until 12 hours before the start. Inside 12 hours, if a Pro has accepted, a $25 fee applies. It goes to your Pro. Open the booking and tap Change time or Cancel booking. If your Pro cancels, you’re never charged.

Yes. Every Pro completes a background check, run by a consumer reporting agency with their written permission, before they can accept jobs.

Yes. You and your Pro can message each other once they accept your booking. Chat stays open until a day after the job. Neither of you sees the other’s phone number.

Yes, when they share their location on the way to you. At first you see a circle around their general area, then their position once they’re about half a mile from where they set off. Sharing stops when they arrive.

For a clean, no: your Pro brings their own supplies and equipment. For other work, the service page says what the Pro brings and what you supply. For allergies or products to avoid, add a note to your home and your Pro will see it.

Be home to let your Pro in. Secure pets, and put away cash, jewelry and anything irreplaceable. A Move In / Move Out is an empty-home clean, so book it after the furniture is out.

Open the booking within 24 hours of the job finishing, choose Something not right and say what was missed. Our team reviews it with the clean’s checklist. Where the work fell short, the outcome can be a redo, a credit or a refund, decided case by case. The full wording is in our Terms.

After each job you can rate your Pro out of 5 and add a tip in the app. Tips go to your Pro in full. Cash is fine too.

Not yet. Denver is first, and more cities are next. Join the list for your city and we’ll email you when we open there.

We tell you straight away. If there’s time, your booking is offered to other Pros and you get a message when one accepts. If there isn’t, book another time or message support. If a Pro hasn’t arrived 2 hours after the start, the booking is cancelled and we tell you. You’re never charged for a job your Pro cancelled.

Report it the same way: open the booking within 24 hours of the job finishing, choose Something not right and say what happened. Our team reviews it with you and the Pro. After 24 hours, message support. If anything was stolen or you feel unsafe, contact the police first, then tell us.

Each kind of clean has a room-by-room list of what’s included. Your Pro checks it off as they go. Extras such as inside the fridge or interior windows aren’t part of a clean unless you add them. Each service page lists both.