Pro support

It depends on the size of the home and the kind of clean, and the pay is on every offer before you accept. At today’s Denver rates a 3 bed, 2 bath standard clean pays $129.75 and a deep clean of the same home pays $212.25. A same-day job pays about a third more than the same job booked ahead. Tips are 100% yours.

No. You keep 100% of tips.

Weekly. Finished jobs go out in your next weekly payout, with tips on top. You add your payout details during onboarding. Nestwell doesn’t see your account number.

Nothing. There’s no application fee or subscription, and Nestwell covers the cost of your background check.

The background check usually takes 1 to 3 working days. Some results go to our team for review, which takes longer. We email you at every stage.

When a customer books, we send the job to a few nearby Pros at once, with the pay, the size of the home, the extras and whether there are pets. The first to accept gets it. Each offer stays open for a short time so the customer isn’t left waiting: 10 minutes for a scheduled clean, 90 seconds for same-day. If nobody takes it, it goes to more Pros. You can always pass on an offer. It never counts against you.

No. Turning a job down never counts against you. If you ignore offers, we just learn you’re not free at those times.

We offer it to more Pros and raise the pay, up to about a quarter more than the starting figure. If you passed on it earlier, you’ll see it again at the higher rate.

Yes. You set your hours and how far you’ll travel, and you can change both any time. Pause your account whenever you need a break. Pausing never counts against you.

Yes. You bring your own supplies and equipment to every job, and you’re responsible for them. Nestwell doesn’t provide or reimburse them, or tell you which products to use. Not sure you can do a job with what you carry? Turn it down. It won’t count against you.

Only if you turn on location sharing after tapping "I’m on my way", and only roughly at first. They see a circle around your general area until you’re about half a mile from where you started, then your position, so they know when to expect you. Sharing stops when you arrive.

Yes. You and the customer can message each other once you’ve accepted their job. Chat stays open until a day after the job. Neither of you sees the other’s phone number.

Message the customer first. Most things get sorted there. If not, contact support and our team reviews it with both sides. You don’t have to absorb a much bigger job than you agreed to.

Cancel from the job as early as you can. The customer hears straight away, and if there’s time the job is offered to other Pros. A cancellation within 12 hours of the start is noted on your account.

No. You are an independent contractor running your own business. You choose which jobs to accept, set your own hours and area, bring your own supplies and equipment, and can work for other companies and clients at the same time. You are paid per job. Nestwell does not withhold taxes; you are responsible for your own taxes and any business license that applies where you work. This is general information, not legal or tax advice.